Frequently Asked Questions
Find answers to common questions about our premium tea collections
How should I store my loose leaf tea?
To maintain freshness, store your tea in a cool, dark place away from light, moisture, and strong odors. Our airtight tins are designed specifically for this purpose.
Are your tea bags compostable?
Yes, our pyramid tea bags are made from plant-based materials and are fully biodegradable and compostable.
Do you offer organic tea options?
We offer a wide selection of USDA-certified organic teas. Look for the organic seal on our product pages.
How much caffeine is in a typical cup of tea?
Caffeine levels vary by type: White and Green teas are lower (20-30mg), Oolong is moderate (30-50mg), and Black tea is higher (40-70mg). Herbal infusions are naturally caffeine-free.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure freshness. Please contact us within 1 hour of placement to request any changes.
Do you provide wholesale opportunities?
Yes, we partner with luxury hotels and restaurants worldwide. Please visit our wholesale portal for more information.